*********** processing of claim

My car was in a hail storm on 6th Feb 2015. A claim was lodged on 7th Feb and arrangements were made to have my car towed to a Panel shop on Mon 9th Feb for assessing @ 9h30. Authorisation was given to a different panel beater approved by my car's manufacturer. To date 20th Feb the car has not been taken to the authorised repairer who has made many attempts to get the car from the initial panel beaters. It is suspected that the initial panel beater began repairs without any approval. This suggestion was refuted by Yumna of IWYZE, who sent me an email on 19th Feb to the effect that my car wil be taken to the authorised repairer on 20th Feb and I will also be given time frames for the repairs. After numerous phone calls and empty promises from IWYZE I still do not know the facts regarding my car which has hail damage quoted at R69000 to repair. People I have dealt with at IWYZE - Palesa, CJ, Denesh and team leader Yumna. They have all lead me up the garden path. IWYZE customer service is shocking. Where is my car and who is repairing it???