*********** Old Muatual Staff.

I'm writing this complaint on nehalf of my wife aboout 2022 Haval Jolion, which was bumped by Vw Polo. Accident was reported and supporting documents were sent to old mutual for claim. Details of the VW polo driver was given to old mutual, they later advised my wife to pay access and she'll be refunded in the months. Vehicle was taken to Renew It at Bedfordview for repairs on 02 February 2023 and to date vehicle is no completed as old mutual and Renew It are doing back and forth about prices. My wife has to use Taxis to go work because of *********** Old Mutual staff and Renew It. Vehicle damaged at the back. Not sure if OM staff are well trained for what they suppose to do or not. My wife has to follow up with them every Day but they not responding. Today 21/02/2023 my wife sent two emails to the lady by the name of Keneilwe Melato but she never responded. I wish Iain Williamson (CEO) can get his staff trained so they can provide proper and excellent service to customers.