*********** NOT SO Wyze service

<p>I'm so fed up with your client services consultants.</p> <p>I first went to Cresta for my hiv test over a week ago and the sister told me i was supposed to make an appointment, which I was never told about before as I had the called the call centre more than once And because the device (cellphone) used has not been charged. So she said she will put it on a charger for me and I should come back after an hour... An hour I do not have became I've got work...</p> <p>While at the Clicks Clinic the lady called and I spoke to someone by the name of Steven or Stephen who apparently assists that clinic. He wasn't apologetic at all and said he would send a nurse to me so I gave him my address. <br />Then a lady called me a couple of days later asking why I had not done my test which I explained to her that Steve said he would send a nurse to me and judging by the conversation Steve did not do such a thing, the lady sounded confused. So this woman who's name I cannot recall started the process of calling a nurse for me, she took my details again. Good enough, on the same day I got a call from a nurse who requested my details, so I gave them YET again, for the third time now. But because I was patient enough i gave her the details. She told me a nurse would come on Monday the 24th at 10am which was perfect for me.</p> <p>Monday came and I received no call to tell me if the nurse was running late or if they were lost. I got a missed call after 11am and there was no voicemail, no message so I cannot confirm who it was and in the line of work I am in i cannot just be on my phone all the time so the confirmed time was perfect for me as agreed.</p> <p>Friday the 28th a lady calls me telling me she received an email from a nurse saying I was ''NOT'' at the location I had given. <br />Now this is a lie. And I am not happy with this because firstly there was no call from any nurse and if they were running late I was to be informed in time so that I can be ready for them. The address I had given always and I mean ALWAYS has people. If I was not there to open the gate, somebody else would have opened and called me. <br />Now, this lady onasks the phone asks if they should organise another nurse, not apologetic at all about the situation and yes I was angry so I told her I will go do the test myself at Lancet. But before I could even finish with her she drops the call on me.</p> <p>I then go to Lancet at Northlands corner in Northriding to do the test on the same day (today). I'm very close to this and was advised by Steve. Funny enough when I called previously all the agents kept saying Cresta is the closest when I told them I live in Northriding.<br />Nonetheless, I got to the centre and the lady there tells me I need to bring a form... You can imagine how I feel now so I ask what form and she explains to me... <br />I have never been told this, everyone kept saying just bring your ID and policy number which was never a problem.</p> <p>I am emotionally and physically exhausted because of the people you hire. I work for a company that deals with people and you need to take these people for People S****s and Soft S****s training because they have none whatsoever. The money I have spent moving around with no success, the time I wasted is too much. You of all companies should know that time is money and mine was completely wasted, all down the drain because people do not give full information, they do not work together because I had to repeat my address numerous times, they don't communicate well because Steve seemingly didn't log that a nurse should be sent to me and I was not told of any forms... lastly people just hang up the phone on me.</p> <p>I do not expect my policy to be cancelled or go into this accidental cover you talk about.<br />Please make a plan as to how I do my blood tests because I have exhausted all from my side and I don't believe that I should be doing all these run around. I'm just exhausted and I haven't even been with you for 6 months. This was such a bad experience.</p>