Incompetency in the hands of Iwyze Claim Department.

I am writing this review because Iwyze failed to follow up on my case as they promised. It is more than 20 days now since my car was towed in for damaged cause by pothole. I was dealing with a lady by the name Yolande Markham who doesnt care about customers. They process authorisation but the Assessor and RenewIt do not know anything about that authorisation. She keeps on referring me to RenewIt even though I am not insured with renewit. The car is not in my position and there is nothing I can do.