Incompetency and very bad customer service!!!😡😡😡😡😡

My relationship with IWYZE started in 2022 and all went well until in May 2024 when I needed their assistance. I was then told that I was under judgement and they can no longer cover me. Later they advised that the claim was approved and I have to take the car to the panel beater, which I did on 20.06.2024. The car has been with the panel beater until today because the insurance does not want to pay for the correct parts for the vehicle. I called their assessor C. Swart to find out what the problem was but she hung up the phone on my ear. I then called the insurance and spoke to Keith Bondo the team leader and Charles Ndaba but they both promised to get back to me. They both never did and I’m still left hanging in the balance.