Incompetence staff

This is my 2nd complaint in less then 7 days i did note on my previous complaint with regards to the issue i had i did hve a sales manager contacted me and advised me will send for investigation n will cc me on emails then received call from head office also uptill now no correspondence has been received then had a call from a call centre consultant on the 07 august 2020 requested to speak to manager she did tell me will get manager to call back but have nog received no calls uptill now