TW
Trevor W

1 reviews | Active since Jul 2011

22 Sept 2016, 10:25

Impossible to get service or feedback

<p>1) Call centre can't find existing policies until you insist on a manager and then you can for 1 understand the person and 2 actually find your details</p> <p>2) The trick is to get them to call you back. </p> <p> </p> <p><br />I've been trying since the 2nd, 20 days ago to get another home owners policy added to my existing 2 policies. It's just too much effort. For me it is more or a slep to change all my insurance now but i suppose this leave me no choice to just change to the opposition who wants my money.</p> <p> </p> <p><br />Cheers iWyzee</p> <p>Below snippets of email is just how difficult it is to obtain a qoute from iWyze. Email or telephonically. I will keep it short as don't want to write long stories. </p> <p> </p> <p><br />On Thu, Sep 22, 2016 at 9:55 AM, <br />Iwyze<br />I have now tried everything to get this policy attached. Mr Pather assured me i would have a call 8am this am and it is now almost 10am.<br />.....</p> <p>On Wed, Sep 21, 2016 at 4:46 PM<br />---------- Forwarded message ----------</p> <p>Date: 02 Sep 2016 15:56</p> <p>Cc:<br />Hi<br />Buildings - ......</p> <p>---------- Forwarded message ----------<br />From: ********** />Date: Fri, Sep 2, 2016 at 3:24 PM</p>

0
Replies (4)
iWYZE
iWYZE's reply22 Sept 2016, 14:26
Official

Complaint Ref. MF-***.

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We confirm that we have escalated your matter to Shaffton and his manager to assist. Please anticipate their communication soon. We look forward to resolving this matter in a manner that you will find satisfactory.

Regards, Rodwell Josiah

iWYZE Team

TW
Trevor W's update23 Sept 2016, 19:58
Reviewer Update

Rep**** to Shaffton and Rowell to phone me at convient time but its just impossible to get a time to resolve this. Im sorry. I cannot continue waisting my time with iWyze.

Thanks Rodwell

I received a call from Shaffton. Unfortunately workshops today.

Shaffton please could we try again tomorrow between 8am and 9am before meetings start?

Rgds
Trevor


On 22 Sep 2016 14:25, ********** wrote:

TW
Trevor W's update23 Sept 2016, 20:00
Reviewer Update

Rep**** to Shaffton and Rowell to phone me at convient time but its just impossible to get a time to resolve this. Im sorry. I cannot continue waisting my time with iWyze.

Thanks Rodwell

I received a call from Shaffton. Unfortunately workshops today.

Shaffton please could we try again tomorrow between 8am and 9am before meetings start?

Rgds
Trevor


On 22 Sep 2016 14:25, ********** wrote:

iWYZE
iWYZE's reply29 Sept 2016, 11:05
Official

We received confirmation from our Client Services Dept. that you were assisted and that the correspondence you required was sent to you. Please, should there be anymore enquiries, contact us at *** and we will gladly assist. Best regards, Rodwell - iWYZE Team.