I'm really disappointed, might as well cancel my insurance

I'm really not happy. I placed a claim with the insurance company 14 July 2023, and was a located a person from the insurance to assist with my claim. I then received a message that my claim was successful and I should drop my car to the penal beaters in Sandton. The Panel beaters assessed the vehicle and discovered that there were more internal demages and send an additional quotation for the additional damages for the insurance to approve. The person that was handling my claim stated that the additionals were approved. I just received a call from the panel beaters that there are still waiting for the approvals. It's been a Month, nothing from the insurance company. I even sent an email, the panel beater also have tried to follow up with the insurance company, nothing. I'm now stranded without a car as the car is not fixed, and cannot be fixed without the approval from the insurance company. Below is my case number: iWYZE: Your claim no.: *** is now being handled by ZSITHOLE on tel. no. ***. FSP&Ins. T&Cs.

Below are the email trails sent to Z. Sithole and received no response :

8/08/2023: *** From : Zanele Sithole Good day Miss Gama . Kindly note that the panel beater advised that Additionals were approved they will place an order for the parts . Kind regards...

8/8/2023 Sent: Tuesday, August 8, 2023 4:17 PM To: Zanele Sithole <***> Cc: Viljoen, S. (Shaylee) (Renew-It Rivonia) <***> Subject: Re: *** Hi Zanele Kindly note that the panel beater called me today and mentioned that the are still awaiting approval for additional repairs. They have not received any approval from your side.

This is really an inconvenience as I believed that from the 3rd of August the panel beater were in possession of the approval and have started placing orders for the additional parts.

I'm really not happy with the turn around time and now after such I long time after you have confirmed that you have send the approval I find out that there are still waiting for the approval.

Kindly send the approval.

The below is another follow up email from the dealership to Iwyze and still nothing:

Viljoen, S. (Shaylee) (Renew-It Rivonia) to Zanele, Bafana, Phumelele Gama 7 hours agoDetails

Good day I trust you are all well. @Zanele Sithole, please urgently advise on the below.

We urgently need the approval to proceed with ordering the parts.

Thank you. Kind regards, ShayleeViljoen Customer Service Agent

Line Logo Direct: *** Email: *** Website: www.renew-it.co.za line Rivonia is a 51% black-owned, B-BBEE level 1 accredited business.

Rivonia Rate our Service

Disclaimer PLEASE NOTE: OUR BANKING DETAILS HAVE NOT AND WILL NOT CHANGE. SHOULD YOU HAVE ANY CONCERNS PLEASE MAKE DIRECT CONTACT WITH ESTELLE OLIVIER ON *** AND SHE WILL PROVIDE VERIFICATION.

Another follow up email from the dealership and still nothing:

From: Viljoen, S. (Shaylee) (Renew-It Rivonia) Sent: Friday, August 11, 2023 7:50 AM To: Zanele Sithole <***>; Bafana Shekwalakwala <***> Cc: phumelele gama <***> Subject: RE: ***

Good day I trust you are all well. @Zanele Sithole, please urgently advise on the approval for the additionals that were loaded.

We need the approval in order to proceed with ordering the necessary parts on the client’s vehicle.

Thank you

Kind regards,