1 reviews | Active since Nov 2012
Illogical extreme excesses that DO NOT make sense
I have never had any vehicle accident claims in my entire life and have been driving since I was 19. I am now 33 years old, turning 34 in December. That is nearly 15 years of no vehicle accident damage claims. I switched to iWyze in June this year.
Had a small accident in October this year whereas I drove into a spade in my garage. The grill was slightly damaged, the aircon and radiator also sustained minor damage. The estimated damage on the vehicle is around R19 500.00
I have a basic excess of R4500.00 which I am fine with. Then there is another excess of R4500.00 because I am claiming within the 1st 6 months of my policy inception date, I am not happy with that, but I still get that. But the shocker is that because there were no other vehicles involved, I get slapped with another excess of R4500.00!!! That brings the total to R13 500.00 that I have to pay in on a claim of R19 500.00. Basically, what I am being told is that if my car gets damaged and no other vehicle is involved, I better go and drive into someone else's car and then pay R4500.00 less! It makes no logical sense!
What do I have insurance for then? To get slapped with excess on excess on excess??? At this point I will be better off getting my car repaired myself rather than using the insurance. I will be able to source the parts cheaper and then only paying labour and it will be less than the R13 500.00 excess.
I do not understand the logic behind the last excess, honestly I don't.
I will be looking to move my insurance asap.
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
iWyze also do not contact you back.I had to follow up on a daily basis with them. They kept on making promises to return my calls, but never once did I receive a call from them. I had to be the one phoning in.
Really pathetic service and they are not transparent on what they cover. Please do your homework before you insure with them. So glad I moved my retirement annuity and life cover over to Sanlam.
iWyze also do not contact you back.I had to follow up on a daily basis with them. They kept on making promises to return my calls, but never once did I receive a call from them. I had to be the one phoning in.
Really pathetic service and they are not transparent on what they cover. Please do your homework before you insure with them. So glad I moved my retirement annuity and life cover over to Sanlam.
