NM
Nicky M

1 reviews | Active since Nov 2012

08 Nov 2019, 08:56

Illogical extreme excesses that DO NOT make sense

I have never had any vehicle accident claims in my entire life and have been driving since I was 19. I am now 33 years old, turning 34 in December. That is nearly 15 years of no vehicle accident damage claims. I switched to iWyze in June this year.

Had a small accident in October this year whereas I drove into a spade in my garage. The grill was slightly damaged, the aircon and radiator also sustained minor damage. The estimated damage on the vehicle is around R19 500.00

I have a basic excess of R4500.00 which I am fine with. Then there is another excess of R4500.00 because I am claiming within the 1st 6 months of my policy inception date, I am not happy with that, but I still get that. But the shocker is that because there were no other vehicles involved, I get slapped with another excess of R4500.00!!! That brings the total to R13 500.00 that I have to pay in on a claim of R19 500.00. Basically, what I am being told is that if my car gets damaged and no other vehicle is involved, I better go and drive into someone else's car and then pay R4500.00 less! It makes no logical sense!

What do I have insurance for then? To get slapped with excess on excess on excess??? At this point I will be better off getting my car repaired myself rather than using the insurance. I will be able to source the parts cheaper and then only paying labour and it will be less than the R13 500.00 excess.

I do not understand the logic behind the last excess, honestly I don't.

I will be looking to move my insurance asap.

0
Replies (3)
iWYZE
iWYZE's reply08 Nov 2019, 09:14
Official
 Dear Nicky,
 
 We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
 
 We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
 
 Regards
 The iWYZE Team 



NM
Nicky M's update11 Nov 2019, 13:17
Reviewer Update
I have phoned you guys back now multiple times. Every time I just get an excuse that someone from management will contact me. Up to now, I have heard nothing from you. I only get the run around and I am the one to follow up. Nobody from management has taken the time out of their day to contact me. My car still has not been booked in for repairs, I am not getting updated on the claim nor the complaint about the illogical excess. All I have managed to get from iWyze is this generic automated response.
NM
Nicky M's update12 Nov 2019, 11:09
Reviewer Update
Pathetic insurance company! They do not care about their clients at all. They hide illogical excesses in fine print. Are quick to debit your account monthly, but when you need to claim, they do not update you on the process and slap you with excesses that do not make sense. Note to anybody who has insurance with them: If you are involved in an accident whereas your car was the only vehicle involved, please do yourself a favour. Go and drive into another car otherwise you will pay a special excess on top of your regular excess. The insurance company will fix your car and the car you damaged and you pay a lesser excess.

iWyze also do not contact you back.I had to follow up on a daily basis with them. They kept on making promises to return my calls, but never once did I receive a call from them. I had to be the one phoning in.

Really pathetic service and they are not transparent on what they cover. Please do your homework before you insure with them. So glad I moved my retirement annuity and life cover over to Sanlam.