If iwyze can bring back my vehicle I will appreciate and if they can explain to me why my vehicle was taken after rejection because there is nothing between me and them,, I need them to bring back the vehicle that all.

Was involved in a car accident on 03/03/25,and I report my claim with Iwyze on the 04/03/25, claim was handed by a lady named Mercy Banda, she than refer me to their senior validator on the 11/03/25 named Siyethemba Hlophe who handled the claim until on the 27/03/25 I found out on my iwyze app that claim is finalised and was rejected on the 26/03/25, I waited for a call that can explain to me why my claim was rejected but no one from iwyze called me. On the 28/03/25 @09:25 I called iwyze claim department I was assisted by Lucky when I ask him about my claim rejection he said Siyethemba Hlophe is the one handling the claim and it is his duty to call me and explain but he will send him an email to call me back,i waited but nothing @12:04 I call back was assisted by Thami who said what Lucky said, but when he checked on their updates an email was sent to Siyethemba at 10h00, than Thami said he will send the email again for Siyethemba and his manager, but I received nothing from them both, it was Friday. On Monday 31/03/25 I sent an email to Siyethemba quiring about rejection since no one is informing me, he reply with an email @11:10 saying the reason for rejection is non compliance with the reasonable request, he state that if I complete those documents claim will be reopened, I reply @11:44 with an email telling him that since the claim is already rejected may I request my vehicle back, he rep**** @11:46 saying he will send a request, I waited for response but nothing, until I call claim department @15:51 was assisted by Refilwe who said Siyethemba is responsible for the claim but she will assist by checking the location of my vehicle so I can collect it, when she checked on their system location of the was not seen, she phone pounding company and speak to Natasha who said the vehicle is at Port Shepstone at JL Towing Services, Refilwe said she will request an invoice from JL Towing, once payment is made she will call me to collect my vehicle but to do that I must give her three days On the 2/04/25 @09:01 I receive an email from Siyethemba stating that delivery of the vehicle is organized with me while I haven't receive anything, and an outcome letter was attached when reading it, it was about the claim rejection and it written that my vehicle is at Durban at Auction nation and I need my car I can make a necessary arrangements with the uplifting of the vehicle and I may be liable for certain recovery fees, on the same letter it written that the incident happened on 25/01/25 while accident happened on 03/03/25, than I called Auction nation to arrange pick up of the vehicle they state that the vehicle is available but there is no authorization from iwyze for me to take the car. I called claim department @11:33 to request authorization was assisted by Mashudu who said Siyethemba is the one giving authorization as for them they are not allowed, she than sent an email to Siyethemba and his manager requesting them to give me release letter to collect the vehicle she ask them to call me as well , Siyethemba reply to Mashudu saying Auction nation does not need release letter, because they are already in contact with me to arrange the pick up, ofwhich it was lie I haven't receive any call from anyone, I called him @11:53 request this authority to pick the car, he said he sent authorization long time but no date stated, I request him to sent it to me but refuse,instead he wanted to know the person I spoke with I didn't ask her but phone was answered by a lady who is the receptionist,I called again to ask her name she in Mandisa, but she put me through to Nkosinathi Phoseka who is handling vehicle authorization at Auction nation but the guy hang up the phone saying he can't here me clearly, I call Siyethemba to give names but he didn't pick up I sent an email give him names but he didn't respond.i sent an enquiry to his manager via email Faizel Erentzen reporting this issue with my car, he respond @13:40 saying he will follow up with Siye and Auction nation and revert back. But he didn't. Same day @13:26 siyethemba sent an email saying that auction nation hasn't contacted me about collection because they are still counting the amount I need to pay that they paid at JL Towing, Lizzane from Auction called me @13:38 she state that since the claim is rejected I must pay so amount for uplifting but we cut off due to network, she than sent message via WhatsApp ***)stating that there recovery fees I need to pay, I told her that I don't know anything about those amounts no one told me about them, and amount that was to pay is R12472. 77,and the are not explaining to me how, when and who to pay this money to, she than said the vehicle is R200.00 should I be interested to sell it I did not respond because I'm not selling my vehicle. I called JL Towing @15:52 asking about the vehicle they told that it was taken to Auction nation on 30/03/25, request for the car came to them on 26/03/25 from Auction nation they said iwyze deemed them to release vehicle because it written off, mechanical faulty and unreparable, On 03/04/25 I receive message via WhatsApp from Lizzane Auction nation saying I need to pay R8077. 81 only it for towing and storage only 14days(R185 X 14days)+15% VAT that was payed at JL Towing, I request proof of payment but Lizzane refuse, Siyethemba called me saying that auction nation said I must pay R2000 if ask what is it for he didn't answer he said he is told to tell me that than I hang the phone,. I called Legal wise for legal advice on 03/04/25 I spoke to Buyiswa stuurman who handend me to Thinawonga Makhani to assist me with the problem, he called 11/04/25 we discuss the issue than he sent an Objection of claim to iwyze, the respond on 14/04/25 saying they will respond in 7days.on 23/04/25 iwyze respond but the were not telling me to collect my vehicle but explaining the policy ofwhich it was not what I was expected, Thinawonga didn't say anything about that response than I called him 24/04/25 he said he didn't receive the email from iwyze that I sent to him after that he was quiet, I tried to get hold of him but he was not calling me back. On 30/04/25 I went to National consumer commission I report my complaint against iwyze on the 1/05/25 it was handed to sanelisiwe Kleinbooi . I receive call from him (Thinawonga) on 7/5/25 telling me to submit those documents to iwyze but I told him that I don't want any claim opened I need my vehicle back, he sent another objection but there was no answer from iwyze. On the 16/05/25 @14:00 I made follow up with Sanelisiwe calling her about my complain she said she is already out from the office I can call back on Monday(19/05/25), when I call on Monday she promise to call me back but I waited whole day nothing from her, I called again on 20/05/25 she said when she was sending an email to iwyze the were so many emails she didn't give me straight forward answer what exactly she has done in such a way that if I ask her to ask iwyze about response since it been too long waiting she said they are not allowed to do that and I was confused because I was sure that my complaint was to be sent on 2/5/25,but days are passing by no response. Till today I an waiting she is quiet