I wyze wosrt customer service and poor communication skills as the staff have no product knowledge to advise old mutual clients accordingly

i have previously taken out an insurance policy on my my vechile , how ever my policy had been cancelled due to a debit order being bounced upon calling the call center to reinstate my insurance numerous times as i have taken my car in for an as*****t at Glasfit on Ondekkers and the first few debits had successfully went off at that time , i had updated my banking details and called in many times to reinstate this policy , with out my knowledge a new policy had been taken out . where i would need to take my car in for another assesment and was poorly communicated to me . as due to the nature of my work i would be unable to take the car in for evaluation but that too was poorly communicated . no official e-mail has been sent to me and keeping in mind that i do not have an autoboys in the vacinity of the area i stay in , apart from me being unable to take the car in for an assesment because this can only be done during working hours , where as i am always working

on the 27th of August i had been involved in an accident and called in to report my claim , i had been advised that i do need to call back .

a week goes by of calling into the call center to follow up on my claim while waiting for an assesor to be assigned to my claim , 19 days later i recieve a messeage from a local assessor asking for details of the vechile which i have not had on hand and was advised that the assessor would liase with the towing company ., i was asked for documentation and than advised over whatsapp that the assesor would obtain this via the towing company

why has it taken 19 days to contact the towing company , i was not sent any form of communication and i am willing to give up all my devices to investigate both lap top and cell phones for any communication i do not also recall being advised of taking my car for inspection upon reinstating this policy .

eventually after finally getting hold of Ushen , i had furnished all the documents to him as requested after being previously miss informed this information requested would be collected from the towing company .

from there on a month goes by and ushen escalates this matter to further management where by i am reffered to a tasneem that would contact me the same day .

another week has gone by and i am following up again on this claim .

i am advised that there had been no inspection done , i then make the agent aware no communication had been sent nor does the old mutaul app in the app store allow the inspection to be carried out , i find that the process for I wyze claims has been flawed , no proper and formal communiction had been sent out

how ever every month my premium still gets deducted even though i was advised my vechile has bee writen off , i have no means of transport which is vital in order for me to make a living

all the agents have been speaking to have no proper producct knowledge to advise us on the claim accordingly . no one has advised me to whome should the inspection done by nor has the policy been sent to me

i would like for this matter to be resolved asap , as my car is currently not in my possession and i frear more damage should occur as the roof is matrial , nor can i continue making a living with out any form of transport due to old mutual leaving me stranded

from date of inseption of this new policy i have not even recieved any policy documents , when ever i call the call center i am for ever sent from pillar to post .

transferring my call from one agent to another . when will my claim be resolved as i am being put in a situation where i do not have a car which is required in order for me to make a living .