I wyze pathetic service. No customer care. Mxm

I wyze is really disappointing me with regards to my claim no. ***. I was involved in a car accident last week Tuesday. Up to today, the panel beaters don't have authorisation to fix my car. They didn't touch it. I called I wyze many many times. I'm now angry.

I don't even care about their apology. Can they just authorize my claim, and ensure my car gets fixed soonest. I'm am essential worker, and I really done need the poor service from this company.