I wyze dont come back after submitted a claim

Claim on household content, claim nr ********** going for nearly 2 weeks without any correspond from i wyze If i read all the bad reviews about i wyze i sure i made the wrong choice , small claim and dont get settle or dont get any feedback from i wyze if you call they say they come back the same day and that where it end not even the complain department it getting back 1st claim en experience phefetic service .They advertise stress free claim in short time frame is weeks a short time frame all my family is insured with i wyze and they all thinking to cancell after this poor service i am recieving