MV
Morne V
1 reviews | Active since Feb 2021
17 Feb 2021, 10:35
I-WIZE Car Insurance, not a Wize Choice
I've attempted to Contact my insurer's (I-WIZE) claims department twenty times in the last two days. Every single time I get relayed to the emergency department, rather than the "absent" CLAIMS DEPARTMENT. *** Call me back please, I've done your work and have the details for the insurer of the person who drove into my vehicle...I can't collect my car from panelbeater untill you claim the excess from said third party!!!! This is ridiculous, useless service! 0/5 Ps. I've started recording my failed attemts to reach the elusive Claims department, due to 10 consecutive dropped calls made to I-WIZE. #Consumer Act
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Replies (3)
iWYZE's replyOfficial
17 Feb 2021, 11:01Dear Morne
We acknowledge receipt of the complaint and the contents have been noted.
We regret to learn that our service has disappointed you.
Kindly allow us some time to investigate the concerns raised and we will revert with feedback.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and the contents have been noted.
We regret to learn that our service has disappointed you.
Kindly allow us some time to investigate the concerns raised and we will revert with feedback.
Regards
The iWYZE Team
iWYZE's reply17 Feb 2021, 11:01
Official
Dear Morne
We acknowledge receipt of the complaint and the contents have been noted.
We regret to learn that our service has disappointed you.
Kindly allow us some time to investigate the concerns raised and we will revert with feedback.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and the contents have been noted.
We regret to learn that our service has disappointed you.
Kindly allow us some time to investigate the concerns raised and we will revert with feedback.
Regards
The iWYZE Team
MV
Morne V's updateReviewer Update
02 Mar 2021, 11:15Thanks to IWYZE's insurance Consultant my exces issue has been resolved. This involved costly Inputs from me (the Client) to ensure no further delays were experienced in Claiming my access from the 3rd party insurer.
#Omnisure for sure!
IN ADDITION TO THE ABOVE MENTIONED EXPENSES, IWYZE HAVE FAILED TO RESPOND TO ME REGARDING MY 30+% PREMIUM INCREASE, CHARGED FOR THE PAST FEW MONTHS.
TAKE NOTE: THIS INCREASE WAS DIRECTLY DUE TO INCOMPETENCE, WHICH LEAD TO MY CLAIM BEING APPROVED INCORRECTLY, WITHOUT A THIRD-PARTY STATED. IN SHORT, I PAY 30% MORE, DUE TO MY INSURER'S INCOMPETENCE, THUS THE CAN DIRECTLY DEBIT FROM MY ACCOUNT, WITHOU PRIOR ACKNOWLEDGMENT OR AGREEMENT TO ANY SUCH INCREASE.
PLEASE RESPOND IN WRITING BY RESPONDING TO MY DETAILED EMAIL SENT YESTERDAY 1/03/2021 RE: INCEDENT DATED: 13/11/2020.
YOURS SINCERELY,
THE CLIENT (M VERMAAS)
#Omnisure for sure!
IN ADDITION TO THE ABOVE MENTIONED EXPENSES, IWYZE HAVE FAILED TO RESPOND TO ME REGARDING MY 30+% PREMIUM INCREASE, CHARGED FOR THE PAST FEW MONTHS.
TAKE NOTE: THIS INCREASE WAS DIRECTLY DUE TO INCOMPETENCE, WHICH LEAD TO MY CLAIM BEING APPROVED INCORRECTLY, WITHOUT A THIRD-PARTY STATED. IN SHORT, I PAY 30% MORE, DUE TO MY INSURER'S INCOMPETENCE, THUS THE CAN DIRECTLY DEBIT FROM MY ACCOUNT, WITHOU PRIOR ACKNOWLEDGMENT OR AGREEMENT TO ANY SUCH INCREASE.
PLEASE RESPOND IN WRITING BY RESPONDING TO MY DETAILED EMAIL SENT YESTERDAY 1/03/2021 RE: INCEDENT DATED: 13/11/2020.
YOURS SINCERELY,
THE CLIENT (M VERMAAS)
MV
Morne V's update02 Mar 2021, 11:15
Reviewer Update
Thanks to IWYZE's insurance Consultant my exces issue has been resolved. This involved costly Inputs from me (the Client) to ensure no further delays were experienced in Claiming my access from the 3rd party insurer.
#Omnisure for sure!
IN ADDITION TO THE ABOVE MENTIONED EXPENSES, IWYZE HAVE FAILED TO RESPOND TO ME REGARDING MY 30+% PREMIUM INCREASE, CHARGED FOR THE PAST FEW MONTHS.
TAKE NOTE: THIS INCREASE WAS DIRECTLY DUE TO INCOMPETENCE, WHICH LEAD TO MY CLAIM BEING APPROVED INCORRECTLY, WITHOUT A THIRD-PARTY STATED. IN SHORT, I PAY 30% MORE, DUE TO MY INSURER'S INCOMPETENCE, THUS THE CAN DIRECTLY DEBIT FROM MY ACCOUNT, WITHOU PRIOR ACKNOWLEDGMENT OR AGREEMENT TO ANY SUCH INCREASE.
PLEASE RESPOND IN WRITING BY RESPONDING TO MY DETAILED EMAIL SENT YESTERDAY 1/03/2021 RE: INCEDENT DATED: 13/11/2020.
YOURS SINCERELY,
THE CLIENT (M VERMAAS)
#Omnisure for sure!
IN ADDITION TO THE ABOVE MENTIONED EXPENSES, IWYZE HAVE FAILED TO RESPOND TO ME REGARDING MY 30+% PREMIUM INCREASE, CHARGED FOR THE PAST FEW MONTHS.
TAKE NOTE: THIS INCREASE WAS DIRECTLY DUE TO INCOMPETENCE, WHICH LEAD TO MY CLAIM BEING APPROVED INCORRECTLY, WITHOUT A THIRD-PARTY STATED. IN SHORT, I PAY 30% MORE, DUE TO MY INSURER'S INCOMPETENCE, THUS THE CAN DIRECTLY DEBIT FROM MY ACCOUNT, WITHOU PRIOR ACKNOWLEDGMENT OR AGREEMENT TO ANY SUCH INCREASE.
PLEASE RESPOND IN WRITING BY RESPONDING TO MY DETAILED EMAIL SENT YESTERDAY 1/03/2021 RE: INCEDENT DATED: 13/11/2020.
YOURS SINCERELY,
THE CLIENT (M VERMAAS)
MV
Morne V's updateReviewer Update
02 Mar 2021, 11:26#Ombudsman
#Patience running thin
#TheEnlightenedDutchman
#Notice issued publicly
#Patience running thin
#TheEnlightenedDutchman
#Notice issued publicly
MV
Morne V's update02 Mar 2021, 11:26
Reviewer Update
#Ombudsman
#Patience running thin
#TheEnlightenedDutchman
#Notice issued publicly
#Patience running thin
#TheEnlightenedDutchman
#Notice issued publicly