I was sold a cover that I couldn't claim from because I already had a cover underwritten by old mutual, when I found out I called them on the 2nd of July and it was indeed confirmed that I can not claim from both so requested for a refund, and I was told

I was sold a cover that I couldn't claim from because I already had a cover underwritten by old mutual, when I found out I called them on the 2nd of July and it was indeed confirmed that I can not claim from both so requested for a refund, and I was told it would be processed immediately but the funds are still not refunded into my account. It's now the 10th of July 2024 😡 now emails are not being responded too when I try to follow up about the refund!!!