I was serving my notice period with Iwyze insurance where I had a flat car battery situation

I was serving my notice period with Iwyze insurance where I had a flat car battery situation. I called Iwyze for assistance and could not get assistance because in their system my policy was canceled. I explained to the lady that was assisting me that I am serving my notice period. Which means I am still covered. However she could not assist me with my car battery issue. So I ended up paying for this service myself and later followed up with Iwyze to get clarity on this. I was told later by Iwyze that I should have been assisted as my policy was still valid at the time. I was therefore asked to submit proof of payment. I submitted my proof of payment to be refunded, however I am now not getting my money back I used to jump start the car. I am now expected to show some sort of documentation I was not informed to have the time I made the payment to the towing provider. The entire thing inconvenienced me, now I am further inconvenienced in getting my refund. I am really disappointed on this type of service I am receiving. Iwyze should stop misleading people in serving a notice in their organization if that means you will struggle to get services one has paid for.