I was frustrated initially because the App kept on giving me error messages

Item: iWYZE
Rating: 5
Author: Mbalenhle K

I was frustrated initially because the App kept on giving me error messages. I had been trying to call in but I was not helped. I ended up sending an email and a lady named Sharon called me and she was amazing. She explains everything in detail. She is very patient and allows questions. She also responded to my email on the query I had with the App.

Helpful (0)

Replies (1)

iWYZE's replyOfficial

27 Nov 2024, 17:05

Good day Mbalenhle,

Here’s a thoughtful response to the compliment:

Thank you so much for sharing your experience with us! We’re truly sorry to hear about the initial frustration you faced with the app and the challenges in getting assistance. However, we’re delighted to know that Sharon was able to turn things around for you.

It’s wonderful to hear that she provided you with clear explanations, patience, and prompt follow-up on your query. Sharon embodies the level of service we strive to deliver, and we’ll be sure to recognize her for going above and beyond.

We value your feedback and will continue working to improve our app and overall support experience. Please don’t hesitate to reach out if you need any further assistance.

Regards,

The iWYZE Team

iWYZE's reply27 Nov 2024, 17:05

Official

Good day Mbalenhle,

Here’s a thoughtful response to the compliment:

We value your feedback and will continue working to improve our app and overall support experience. Please don’t hesitate to reach out if you need any further assistance.

Regards,

The iWYZE Team