MT
Mbali T

1 reviews | Active since Sept 2009

28 May 2015, 13:01

I regret ever moving my insurance to FNB/MF

4 Days later and I am still waiting, when I call the call center I am told I cannot be assisted because I escalated the matter to Hello-peter and Rodwell must call me. Rodwell has not called at all or informed me of the progress, I only received an email thanking me for complaining. My car hire expires tomorrow, my insurance premium will be deducted so is the car installment.. not sure for what when I don't even have a car to insure or drive! I regret ever moving my insurance to FNB as much as I know its not their fault! I have been on the phone for 38 minutes waiting to be put through to Rodwell Josiah. (Sbusiso Ndlovu) who is the call center consultant tried 7 times to put me through to Rodwell, Asanda and some other lady who is Asanda's boss. This is really creating a bad image on FNB. I need to be assisted ASAP! I am not sure if now I need to write an open letter to the CEO of FNB and Mutual and Federal. If I dont hear anything by COB today I will write an open letter and post it on every social network and to the news papers! I am ****ed beyond the word ****ed! I cannot believe how reputable companies like Mutual and Federal can do such things to their customers ! *ANGRY* <div><br></div><div><em>(Supplier name changed from Mutual &amp

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Replies (1)
iWYZE
iWYZE's reply13 Jul 2015, 13:12
Official
Hello zazat,

We sorry to hear that you are unhappy with the service you have received.

Your complaint has been acknowledged and your complaint reference no. is MF-*** Tsabedze, Mbali.

Should you have any queries please email ***.

Kind Regards
Tasmin