I made a claim for my car, I was asked to send pictures of the affected areas on the car

I made a claim for my car, I was asked to send pictures of the affected areas on the car. Which was the dent on the left side of the boot door, and the scratch on the left rear(back) door. I spoke with William Walker, the claim was approved. Claim no: ***. At Automagic Somerset west the fixed only the boot door and not the rear left door. When I asked them, on the 21st July 2025, they told me that iwyze did not approve the scratch to be fixed. Which I find nonsensical as the incident happened same day. But iwyze decided to fix one door and left the other🤷🏽♂️ I emailed William, he never answered. I phoned him, he apologized and promised to escalate the matter. Untill today, there's no communication from iwyze at all. I am paying R1500 monthly for this bad experience. I paid R4500 for access on the 21st July 2025. I am very upset! They are very ********!