LL
Lusanda L
1 reviews | Active since Jun 2025
27 Jun 2025, 13:19
I have been with Iwyze since 2019 and only windscreen and tow services were claimed
I have been with Iwyze since 2019 and only windscreen and tow services were claimed. Haven’t claimed over 2 years and yet they couldn’t lower their premiums. It was still expensive. They are not customer centric
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Replies (1)
iWYZE's replyOfficial
27 Jun 2025, 13:38Gooday Lusanda,
Thank you for taking the time to share your feedback.
Thank you for taking the time to share your feedback.
We appreciate your continued support since 2019 and understand your frustration regarding premium adjustments. While we note that you have only claimed for windscreen and towing services, please be assured that premiums are calculated based on various factors including risk profiling, inflation, and market trends — not only on claims history.
That said, we are continuously working to improve our offerings and customer experience. Your comments about affordability and customer centricity have been noted and shared with the relevant teams for further review.
Should you wish for us to re-evaluate your current cover or look into more suitable options, please feel free to contact us directly at *** we would be happy to assist.
Regards,
The iWYZE Team
Regards,
The iWYZE Team
iWYZE's reply27 Jun 2025, 13:38
Official
Gooday Lusanda,
Thank you for taking the time to share your feedback.
Thank you for taking the time to share your feedback.
We appreciate your continued support since 2019 and understand your frustration regarding premium adjustments. While we note that you have only claimed for windscreen and towing services, please be assured that premiums are calculated based on various factors including risk profiling, inflation, and market trends — not only on claims history.
That said, we are continuously working to improve our offerings and customer experience. Your comments about affordability and customer centricity have been noted and shared with the relevant teams for further review.
Should you wish for us to re-evaluate your current cover or look into more suitable options, please feel free to contact us directly at *** we would be happy to assist.
Regards,
The iWYZE Team
Regards,
The iWYZE Team