I feel ****med by IWYZE

I bought my car 2023 towards the the end of the year and since then I've been insured with iwyze, I haven't skipped my payments until date. My lack of confidence in iwyze started when I put a claim last year end of November when my car was hit by a hail storm and I was sent from pillar to post by iwyze Consultants until today my car has not been fixed nor have I seen any money in my bank account to fix my car but iwyze is deducting money from my account monthly, when I go to their branches to make a call and ask how far is my claim I'm getting a new story after the other and their Consultants are very rude to clients. Yesterday when I called I was told that my claim was forwarded to supervisors to check why it was closed.