CW
Colin W

1 reviews | Active since Jul 2022

02 May 2024, 09:59

I DON’T RECOMMEND iwyze insurance TO ANYBODY, NOT EVEN MY ENEMIES

I hit a *** 12 days ago on a Saturday (20/4) early evening. I immediately called this company for roadside assistance only to be told that the system is closed for maintenance try again on Monday morning 8am - NO ALTERNATIVE EMERGENCY NUMBER, which meant ALL their customers that were in danger next to road for that period had to fend for themselves, simple. Anyway, besides that, like I mentioned, the accident occurred 12 days ago and I have still not received my rental, which I pay for…this so-called insurance company has the audacity to tell me to contact them, which after 2hrs I have still not been able to do…they’ve got more bots than humans working for them…RIDICULOUS !!!! On the Monday after the accident, I was told my rental would be ready by 11am - 10 days later I’m still stranded as I type and my vehicle is my main source of income, so they’re going to have a hefty financial loss claim coming from me…

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Replies (1)
iWYZE
iWYZE's reply02 May 2024, 11:35
Official
Good day Colin W,

We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.

Regards
The iWYZE Team