RR
Robyn Robyn.vanreenen
1 reviews | Active since Mar 2025
20 Mar 2025, 08:44
I canceled my policy on the 11 March and since then debit orders was trying to go off my account with no approval
I canceled my policy on the 11 March and since then debit orders was trying to go off my account with no approval. Waited 3 days for assistance with no success. I then got through to Sharon in the customer care department that went above what was expected from her. She displayed excellent service and proved old Mutual still care for there clients. She did an amazing job resolving the issue and ensured that immediate feedback was provided. Keep up the good work. Thank you for the service.
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iWYZE's replyOfficial
20 Mar 2025, 08:47Good day Robyn,
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience caused by the unauthorized debit orders and the delay in assistance. However, we are delighted to hear that Sharon was able to provide you with exceptional service and resolve your concerns efficiently.
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience caused by the unauthorized debit orders and the delay in assistance. However, we are delighted to hear that Sharon was able to provide you with exceptional service and resolve your concerns efficiently.
We truly appreciate your feedback and will make sure to pass on your kind words to Sharon. Your satisfaction is important to us, and we remain committed to delivering excellent service.
If you need any further assistance, please don’t hesitate to reach out.
Regards,
The iWYZE Team
Regards,
The iWYZE Team
iWYZE's reply20 Mar 2025, 08:47
Official
Good day Robyn,
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience caused by the unauthorized debit orders and the delay in assistance. However, we are delighted to hear that Sharon was able to provide you with exceptional service and resolve your concerns efficiently.
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience caused by the unauthorized debit orders and the delay in assistance. However, we are delighted to hear that Sharon was able to provide you with exceptional service and resolve your concerns efficiently.
We truly appreciate your feedback and will make sure to pass on your kind words to Sharon. Your satisfaction is important to us, and we remain committed to delivering excellent service.
If you need any further assistance, please don’t hesitate to reach out.
Regards,
The iWYZE Team
Regards,
The iWYZE Team