I canceled my policy December 20th 2023

I canceled my policy December 20th 2023. Agent told me that my policy is canceled and I must wait 7 to 10 day for refund to reflect. After 10 days u called back and spoke to another agent who then told me the refund was never done. He then arranged for refund to be authorized and told me it will be processed in 48 hours. I called in again after 48 hours then they told me there is a delay in the refunds department because of the Holidays and them being short staffed. The Debit order tried to go off twice after it was canceled which in return cost be bank charges. I feel that it's not my fault that they are behind with refunds. It has been over 14 days now, and still nothing. I received an email from Old Mutual acknowledging my complaint, and that's it. It's totally unacceptable. I won't recommend Old Mutual Insure because of the service I received.