I called an emergency line and I was transferred to the relevant department, held for 32 minutes got cut off and called again held the line for another 42 minutes and got cut off and I was never answered and even though I was told I am first on line

Item: iWYZE
Rating: 1
Author: Kabelo K

I called an emergency line and I was transferred to the relevant department, held for 32 minutes got cut off and called again held the line for another 42 minutes and got cut off and I was never answered and even though I was told I am first on line. I am not happy with the service

Helpful (0)

Replies (3)

iWYZE's replyOfficial

03 Sept 2024, 13:01

Good day Kabelo,

We are so sorry to hear about your experience and thank you for bringing this to our attention. Kindly be advised we have escalated your query to the relevant department to assist further.

Regards
The iWYZE Team

iWYZE's reply03 Sept 2024, 13:01

Official

iWYZE's replyOfficial

03 Sept 2024, 13:08

Good day Kabelo M,

We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.

Regards
The iWYZE Team

iWYZE's reply03 Sept 2024, 13:08

Official

Kabelo K's updateReviewer Update

30 Oct 2024, 15:38

Thank you very much, the issue was resolved.

Kabelo K's update30 Oct 2024, 15:38

Reviewer Update

Thank you very much, the issue was resolved.