I am happy with IWYSE premium that I am paying monthly, but I was not happy at all in 2021 when I had an accident, contacting and communicating with IWYSE at that time was a nightmare

I am happy with IWYSE premium that I am paying monthly, but I was not happy at all in 2021 when I had an accident, contacting and communicating with IWYSE at that time was a nightmare. I stayed on the phone for more hours with no response, I was receiving any feedback from IWYSE it was terrible.