DR
Difile R
1 reviews | Active since Sept 2021
18 Jan 2024, 17:00
I
Good day,
I trust you are well.
I am insured with iWyze and my home contents have been damaged by lightning two weeks back, but they still haven't given me feedback and assistance since my claim which is over a week now. This is my first claim and I have never defaulted any payment for the past 8 years.
Please kindly assist as I don't have any alternative since everything is damaged.
Your assistance is truly appreciated.
Kind regards,
Difile Moloto
Helpful (0)
Replies (3)0
Replies (3)
iWYZE's replyOfficial
19 Jan 2024, 13:40Good day Difile, We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the claims department to assist further. Regards The iWYZE Team
iWYZE's reply19 Jan 2024, 13:40
Official
Good day Difile, We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the claims department to assist further. Regards The iWYZE Team
DR
Difile R's updateReviewer Update
19 Jan 2024, 18:56Thank you for your assistance Hellopeter.
iWyze has finally responded to my email and tried calling me even though they are delaying the process of my claim since they want to send an assessor to my house to assess the damaged contents which they could done a while ago as soon as I reported the incident.
Your assistance is greatly appreciated.
Kind regards,
Difile Moloto
iWyze has finally responded to my email and tried calling me even though they are delaying the process of my claim since they want to send an assessor to my house to assess the damaged contents which they could done a while ago as soon as I reported the incident.
Your assistance is greatly appreciated.
Kind regards,
Difile Moloto
DR
Difile R's update19 Jan 2024, 18:56
Reviewer Update
Thank you for your assistance Hellopeter.
iWyze has finally responded to my email and tried calling me even though they are delaying the process of my claim since they want to send an assessor to my house to assess the damaged contents which they could done a while ago as soon as I reported the incident.
Your assistance is greatly appreciated.
Kind regards,
Difile Moloto
iWyze has finally responded to my email and tried calling me even though they are delaying the process of my claim since they want to send an assessor to my house to assess the damaged contents which they could done a while ago as soon as I reported the incident.
Your assistance is greatly appreciated.
Kind regards,
Difile Moloto
DR
Difile R's updateReviewer Update
02 Feb 2024, 18:03Good day,
I am writing to you with a huge disappointment and sadness since I still have not been assisted by iWyze to date which is about a month now. There is really no communication coming from their side and I always have to follow up via the phone, but there are still some inconsistencies in the way the staff handle my claim. I also spoke to their claims department manager, but with no further escalation and feedback on my query.
Life has not been easy for me and my family since the incident at our house and we have been living without needy electrical appliances (kettle, fridge, stove, etc) for daily survival which cost us a lot since we now rely on takeaways which is bad for our health.
I am planning on taking this matter further with my legal counsel and lay a complaint with the insurance ombudsman office should there be no proper real-time communication and assistance going forward.
Kind regards,
Difile Moloto
I am writing to you with a huge disappointment and sadness since I still have not been assisted by iWyze to date which is about a month now. There is really no communication coming from their side and I always have to follow up via the phone, but there are still some inconsistencies in the way the staff handle my claim. I also spoke to their claims department manager, but with no further escalation and feedback on my query.
Life has not been easy for me and my family since the incident at our house and we have been living without needy electrical appliances (kettle, fridge, stove, etc) for daily survival which cost us a lot since we now rely on takeaways which is bad for our health.
I am planning on taking this matter further with my legal counsel and lay a complaint with the insurance ombudsman office should there be no proper real-time communication and assistance going forward.
Kind regards,
Difile Moloto
DR
Difile R's update02 Feb 2024, 18:03
Reviewer Update
Good day,
I am writing to you with a huge disappointment and sadness since I still have not been assisted by iWyze to date which is about a month now. There is really no communication coming from their side and I always have to follow up via the phone, but there are still some inconsistencies in the way the staff handle my claim. I also spoke to their claims department manager, but with no further escalation and feedback on my query.
Life has not been easy for me and my family since the incident at our house and we have been living without needy electrical appliances (kettle, fridge, stove, etc) for daily survival which cost us a lot since we now rely on takeaways which is bad for our health.
I am planning on taking this matter further with my legal counsel and lay a complaint with the insurance ombudsman office should there be no proper real-time communication and assistance going forward.
Kind regards,
Difile Moloto
I am writing to you with a huge disappointment and sadness since I still have not been assisted by iWyze to date which is about a month now. There is really no communication coming from their side and I always have to follow up via the phone, but there are still some inconsistencies in the way the staff handle my claim. I also spoke to their claims department manager, but with no further escalation and feedback on my query.
Life has not been easy for me and my family since the incident at our house and we have been living without needy electrical appliances (kettle, fridge, stove, etc) for daily survival which cost us a lot since we now rely on takeaways which is bad for our health.
I am planning on taking this matter further with my legal counsel and lay a complaint with the insurance ombudsman office should there be no proper real-time communication and assistance going forward.
Kind regards,
Difile Moloto