LR
Lynn R
1 reviews | Active since Sept 2021
01 Sept 2021, 17:12
How many more excuses!!!
On July 27th this year a client of IWyse Insurance rode into the side of my bakkie. 5 weeks later I am still trying to get confirmation of when my bakkie will be fixed as I have a Thrid Party Claim with them. I am a 70 year old pensioner and now am without transport. We get told an Assessor will be here in 5-7 days. Long past. Then we get told they are doing an online quote due to Covid. How much longer is this going to take and should I go the Legal Route to get answers from IWyse?
Helpful (0)
Replies (9)0
Replies (9)
iWYZE's replyOfficial
02 Sept 2021, 15:40Dear Lynn We acknowledge receipt of your complaint and the contents are duly noted. We’re sorry to learn that our service has disappointed you. We will swiftly follow up with litigations team on the settlement of the claim. RegardsThe iWYZE Team
iWYZE's reply02 Sept 2021, 15:40
Official
Dear Lynn We acknowledge receipt of your complaint and the contents are duly noted. We’re sorry to learn that our service has disappointed you. We will swiftly follow up with litigations team on the settlement of the claim. RegardsThe iWYZE Team
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Lynn R's updateReviewer Update
03 Sept 2021, 09:57The bakkie registration is DJM800EC.
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Lynn R's update03 Sept 2021, 09:57
Reviewer Update
The bakkie registration is DJM800EC.
iWYZE's replyOfficial
03 Sept 2021, 11:25Dear Lynn
Thank you for the update.
A complaints specialist will reach out to you shortly.
Kind regards
The iWYZE Team
Thank you for the update.
A complaints specialist will reach out to you shortly.
Kind regards
The iWYZE Team
iWYZE's reply03 Sept 2021, 11:25
Official
Dear Lynn
Thank you for the update.
A complaints specialist will reach out to you shortly.
Kind regards
The iWYZE Team
Thank you for the update.
A complaints specialist will reach out to you shortly.
Kind regards
The iWYZE Team
LR
Lynn R's updateReviewer Update
06 Sept 2021, 10:03Being passed from pillar to post. Received a reply from a JUNIOR SPECIALIST | COMPLAINTS RESOLUTION lady and now been transferred to their Litigation Department
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Lynn R's update06 Sept 2021, 10:03
Reviewer Update
Being passed from pillar to post. Received a reply from a JUNIOR SPECIALIST | COMPLAINTS RESOLUTION lady and now been transferred to their Litigation Department
iWYZE's replyOfficial
06 Sept 2021, 11:05Dear Lynn
We apologize for the inconvenience.
The process however is correct. All our third party claims are managed by our litigation team.
We have sent a follow up to the team to make urgent contact with you.
Kind regards
The iWYZE Team
We apologize for the inconvenience.
The process however is correct. All our third party claims are managed by our litigation team.
We have sent a follow up to the team to make urgent contact with you.
Kind regards
The iWYZE Team
iWYZE's reply06 Sept 2021, 11:05
Official
Dear Lynn
We apologize for the inconvenience.
The process however is correct. All our third party claims are managed by our litigation team.
We have sent a follow up to the team to make urgent contact with you.
Kind regards
The iWYZE Team
We apologize for the inconvenience.
The process however is correct. All our third party claims are managed by our litigation team.
We have sent a follow up to the team to make urgent contact with you.
Kind regards
The iWYZE Team
LR
Lynn R's updateReviewer Update
08 Sept 2021, 21:37Well I just got news that my Third Party Claim has been denied. So An IwYse Client rode into me me and my bakkie will not get fixed....
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Lynn R's update08 Sept 2021, 21:37
Reviewer Update
Well I just got news that my Third Party Claim has been denied. So An IwYse Client rode into me me and my bakkie will not get fixed....
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Lynn R's updateReviewer Update
09 Sept 2021, 00:35WEll well well. So a Client of IWyse rode into the side of my bakkie and my claim is denied... Please share world wide this. I now sit with damages to my bakkie that I can no longer drive
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Lynn R's update09 Sept 2021, 00:35
Reviewer Update
WEll well well. So a Client of IWyse rode into the side of my bakkie and my claim is denied... Please share world wide this. I now sit with damages to my bakkie that I can no longer drive
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Lynn R's updateReviewer Update
09 Sept 2021, 12:30 I am in need of some advice.My partner and i were in a car accident in July. A lady bumped in to us- The whole driver side of our vehicle is damaged and the other lady has front smash.We don't have insurance on our vehicle so we claimed as a third party on her insurance (IWYZE)I have been battling to get them to respond to my mails, a month and a half later they contact me to tell me they declined my claim because we were in her lane. I requested proof of an investigator being sent out but they refuse. No assesor has been sent out to my vehicle either to view my damages.This is so unfair as we now have to pay for something someone else caused and the treatment i recieved from iwyze is just not on.
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Lynn R's update09 Sept 2021, 12:30
Reviewer Update
I am in need of some advice.My partner and i were in a car accident in July. A lady bumped in to us- The whole driver side of our vehicle is damaged and the other lady has front smash.We don't have insurance on our vehicle so we claimed as a third party on her insurance (IWYZE)I have been battling to get them to respond to my mails, a month and a half later they contact me to tell me they declined my claim because we were in her lane. I requested proof of an investigator being sent out but they refuse. No assesor has been sent out to my vehicle either to view my damages.This is so unfair as we now have to pay for something someone else caused and the treatment i recieved from iwyze is just not on.
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Lynn R's updateReviewer Update
10 Sept 2021, 12:25 Your Client **** in her statement about what happened at the accident scene. It was impossible for us to be in her lane as the accident took place on a bend and she hit me in the side and her vehicle was damaged in the front! I now must incur expenses due to her being in the wrong??? This is the first Insurance company that I know of that do not cover Third Party Claims. I am beyond upset. The mere fact that this was not investigated at all, and if it had been, the investigator would have been able to see that your Client was lying. So now I sit with huge expenses and lawyer costs because of a ****!!! I am a Pensioner and my vehicle does not even have 60,000 on the clock so where do you expect me to find the money for 1: Lawyers, 2: Money to fix my vehicle when your client was clearly in the wrong??
----- Original Message -----
From: "info" <***>
To: "lynnclin" <***>
Sent: Friday, September 10, 2021 11:33:31 AM
Subject: RE: CLAIM DENIED Claim no ***
Dear Sir/Madam,
Your e-mail below refers.
The mandate of the Office of the Ombudsman for Short Term Insurance is to mediate disputes between insureds and their own short-term insurers.
As such, we unfortunately do not enjoy jurisdiction over your dispute with the third party and/or third party’s insurer. Kindly redirect your query to the Small Claims Court and/or your attorney.
[cid:[email protected]]
----- Original Message -----
From: "info" <***>
To: "lynnclin" <***>
Sent: Friday, September 10, 2021 11:33:31 AM
Subject: RE: CLAIM DENIED Claim no ***
Dear Sir/Madam,
Your e-mail below refers.
The mandate of the Office of the Ombudsman for Short Term Insurance is to mediate disputes between insureds and their own short-term insurers.
As such, we unfortunately do not enjoy jurisdiction over your dispute with the third party and/or third party’s insurer. Kindly redirect your query to the Small Claims Court and/or your attorney.
[cid:[email protected]]
LR
Lynn R's update10 Sept 2021, 12:25
Reviewer Update
Your Client **** in her statement about what happened at the accident scene. It was impossible for us to be in her lane as the accident took place on a bend and she hit me in the side and her vehicle was damaged in the front! I now must incur expenses due to her being in the wrong??? This is the first Insurance company that I know of that do not cover Third Party Claims. I am beyond upset. The mere fact that this was not investigated at all, and if it had been, the investigator would have been able to see that your Client was lying. So now I sit with huge expenses and lawyer costs because of a ****!!! I am a Pensioner and my vehicle does not even have 60,000 on the clock so where do you expect me to find the money for 1: Lawyers, 2: Money to fix my vehicle when your client was clearly in the wrong??
----- Original Message -----
From: "info" <***>
To: "lynnclin" <***>
Sent: Friday, September 10, 2021 11:33:31 AM
Subject: RE: CLAIM DENIED Claim no ***
Dear Sir/Madam,
Your e-mail below refers.
The mandate of the Office of the Ombudsman for Short Term Insurance is to mediate disputes between insureds and their own short-term insurers.
As such, we unfortunately do not enjoy jurisdiction over your dispute with the third party and/or third party’s insurer. Kindly redirect your query to the Small Claims Court and/or your attorney.
[cid:[email protected]]
----- Original Message -----
From: "info" <***>
To: "lynnclin" <***>
Sent: Friday, September 10, 2021 11:33:31 AM
Subject: RE: CLAIM DENIED Claim no ***
Dear Sir/Madam,
Your e-mail below refers.
The mandate of the Office of the Ombudsman for Short Term Insurance is to mediate disputes between insureds and their own short-term insurers.
As such, we unfortunately do not enjoy jurisdiction over your dispute with the third party and/or third party’s insurer. Kindly redirect your query to the Small Claims Court and/or your attorney.
[cid:[email protected]]