HOW I REGRET JOINING IWYZE INSURANCE

I was involved in an accident and I am insured with iwyze I followed the neccesary channels I was told to take photos and send to the insurance oh well I was convinced they would send an assessor to come assess the car before it gets booked in for repairs, I took pictures and was told I must bring the car on the 15 July 2019 at the "Renew it in Germiston"(their panelbeater) near the N12 on the 19 July 2019 I was phoned by renew it staff and they asked me where is the anti-hijack buttock that was 5 days later after my car was taken in by them. I have been calling with no avail and at times im told to wait till the call gets cut or im told they will call me TOT PIET KOM. Eventually I was dealing with Danniele a lady who claims she called me and I returned her sms mind you im working night shift she denies getting my sms from the same number she says she sent me an sms on...Today the 14th of august(a month later ) I decided to hire a car to take me to the Renew it where I left my car to find out in person how far is the process and they called the lady (Daniela) who told me they are still busy with the car and waiting for the parts accompanied by my son who asks are they waiting for 2 car doors a Toyota yaris for the whole month? as furious as I was I demanded to see my car and I was taken by ANOTHER lady to my surprise the doors(parts) shes talking about were on my car(doors and the car was sprayed) it clearly shows she doesn't do follow ups. Iv been a dedicated and loyal customer to Iwyze for the past 5 years and iv never claimed but my first time is HELL I WAS ASSURED THEY TAKE 14 DAYS BUT ITS A MONTH NOW. In that 5 years they are so quick to debit my account but fail to deliver not even once has my debit order bounced. They must know they have lost a customer in me as im shopping for a better insurance that will take its people seriously, and my husband is another client they are losing. I Regret joining iwyze insurance and will never recommend it to anyone else. IM sorry but I can not sit and let iwyze and their panelbeater Renew it take advantage of me.