House hold content

policy *** I made a claim in November 2020 for household content. 3 months later I have not received any assistance. I am told I must sign an AOL, which i have made it clear that i do not understand how they got to those amounts. but the people dealing with my case have not even tried to call me to explain or give progress to my claim.

There is no sense of urgency on my case, the people who were allocated to my case are not helping me at all. I am very unsatisfied with the service i am currently receiving , it does not give comfort since I have other covers with you, the impression I am getting is, you only want me to pay and not get assistance when I need it.

can you please allocate people who will be able to call and explain the progress of my claim. i am currently assisted by Lungile Tshabalala and Bervin Hammond. and are the worse people you can ever allocate to anyone.

The reason why we take insurance is for us to have a since of peace and recovery for our insured content. but 3 month later i cant even watch TV.