Horror Experience....IWYZE is the worst experience ever

Shocking Service with IWYZE, I have only been with them for less than 6 months but the service is appalling to say the least. Had an incident last week and registered my claim on their app on 2 June 2021 after calling them countless times and could not get through or to the wrong department. I called everyday to get an update on my claim which had not been attended to until I wrote a frantic email to online support on the 4th.

I got a call from a very nice lady, she helped me and the tow truck came to collect my car. I told them the nearest. The lady asked me where the nearest placed they should take my car between Rustenburg and Krugersdorp, I said Rustenburg...Alas, without notice, I get an sms that my car is in Sandton for assessment, that was Monday 7 June - 2 days later - zero correspondence - only thing I got was an updated policy document informing me of my new policy start date and increase in premiums. To make it worse, I am coveryed for a rental car, I drive an automatic and they booked me a manual car,

Tried to reach them on Saturday at collection point....as usual, they are not available...have sent emails asking them to change my rental to an automatic.....AS USUAL...Zero response I have been with King Price and Claim free for 8 years and have never experienced susch horror treatment