HORRIFIED BY MY FIRST CLAIM PROCESS

I was involved in a car accident on April 4, 2024, filed a claim on April 5, 2024, and submitted the required documents on April 8, 2024. I respected the investigation process which they claimed it will take upto 5 working days on the sms received and hoped by now my car would be at the penalbate or that I would have received the penalbate information, but a month later, the senior investigator informed me that my accident will be investigated further by technical department. Even someone who isn't an expect can tell how I was hit just by looking at the car. The insurance is trying to hold on to something for them not to settle my claim, despite the fact that I have been traumatized by the accident and I am forced to drive a damaged car as if I do not have insurance. I am extremely disappointed with how this company treats their customers and do not believe the positive reviews that they have. I'm horrified by my first claim process.