Horrid Experience!

A call was mad to my 71-year-old Mother, stating that her insurance will not cover her for damages caused due to heavy rains in KZN.

The Insurance claims that she was negligent and the water damaged was her fault which is hardly heard of when there was heavy rain on the day of incident.

Further to this there was no explanation nor any reports to justify that it was her fault nor how the assessor concluded that this was in fact her fault. PATHETIC!!!!!

The call was abrupt and not courteous as my Mother is currently in hospital due to this and we are experiencing a Pandemic.

The way this was handled is not the way insurance needs to deal with matters. I am going to file with the ombudsman the way an elderly well paying insurance customer is treated.

I will be going to all platforms of social media including the Daily Press to ensure that this matter is heard!!!!!!!!!!!!