#HORRIBLE SERVICE EVER, ****, *****ING FROM THE POOR AND ********

Early May 2022, we submitted a claim, it wasn't easy to get hold of them, finally the assessor by the name of Ivan Fourie came. After an interview with him on that same day, he demanded spare keys and the car papers, we refused.... He then came and told us that the car has been written off and we'll receive the insured amount of the car after further investigation.... He never called to update with the claim we had to call him numerous times, he demanded sketches, bank statement, spare keys and car papers, we emailed sketches and bank statements only... no update was given. We then decided to collect the car from a panel beater since the car was bought cash last year from the car dealer, it's a 2021 model. To my surprise the car was no longer at the panel beater they took it to the auctioneer's, they told us that Ivan Fourie from iWyze is the one who sent the auctioneer's to collect it..

Today, 29/06/2022, I received a call from auctioneer's saying the car is their property if we want it, we have to pay for it, I was surprise because I wasn't told about the outcomes of the claim, they said the claim is being cancelled on the 06/05/2022 and we are no longer insured but on the 31/05/2022 they did deducted their premium...

Why do you have to sell the car that doesn't belong to them, "they didn't even pay a cent on it", to the auctioneer's. It's not a bank financed car, we don't owe this car, it's our car, we don't owe iWYZE any monies, instead iWYZE owe us, we got the papers of the car, how come the auctioneer's can have an audacity to tell us that it's their property?????