Horrible Service

This is my second review of iWYZE following a review I posted two weeks ago. iWYZE responded to my first review with empty promises, ensuring me that they would look into the matter, but to no surprise - iWYZE did not fulfil their promise.

Six weeks ago my car was broken into, the perpetrators attempted to ***** my car and stole items from my boot. Six weeks have past since my car was handed over to iWYZE and, only today, am I getting my car back. Throughout the past six weeks I have received some of the worst service I have ever experienced. iWYZE is horrific with progress updates, occasionally sending copy-and-paste SMSs. It took two weeks to validate my claim, using the sad excuse that they could not get through to the police station. Once the claim had been validated the repair shop was not informed where my car was located and it then took another two weeks to validate the repairs. Throughout the process I called numerous times, each time waiting for a ridiculously long time, only to talk to someone who was not helpful and had barely any useful information to pass on.

Four weeks after handing my car over to iWYZE we inquired about the items that were ****** from my car. iWYZE claimed not to have known about the ****** items and insisted we open a second claim - which we begrudgingly did. iWYZE state that they need up to 10 days to validate a claim. 10 days have passed since we opened the second claim and we have received the exact same lack-luster copy-and-paste updates via SMS. Today, after sitting on the phone for yet another half an hour, we were informed that there was barely any information on the system regarding our second claim. The operator seemed surprised that no one had contacted us, but considering the terrible service we have received over the past six weeks - we are no longer shocked to hear that iWYZE is unable to perform successfully.

I am utterly disappointed in iWYZE and their staff. We are undoubtedly considering changing to another insurance company following the service we have received.