Horrible service

When you claim,you get treated like a ******** or *****ster.I understand they must do their due diligence.....but what does their client credito profile ,vehicle log book before and after the incident...not even an accident!!!! What does that have to do with the claim?? This is the worst insurance company...they look for all the reasons ro repudiate the claim..Their proceeses are slow and tedious...Horrible, horrible service ..