Horrible Service

I would like to share my horrible experience that i had 04-02-2026 at 18H56 with my present insurance company called Iwyze , I called in for roadside assistance at that time and the consultant by the name of Tebogo attended the call and advise me to send a location to their Whats app number i did so but he went AWOL , Up until i called again at 19H08 then i was attended by the lady called Dikeledi and she did the very same thing of disappearing I had to call AGAIN at 19H29 after sending numerous whats app messages. then Dikeledi advises me that there will be an extra Kilometre charge of R769.00 because they don't get a close Tow truck service provider that is why it amount to that price as it charge from dispatch to pick up then drop off to dispatch. So basically Iwyze and their team they making their problems my problem whereby i was the one needed the service that i'm paying for. Then BOOM an SMS came through that the Tow truck is dispatch after Dikeledi hang up the phone on me as I was questioning her about all this extra Km fees. In-short i was towed at 21H08 and no one called to ask if the tow truck arrived , is the vehicle drop off safe like any other insurance companies. Surprisingly Tow truck driver asked for his R796.00 that he said its due to him then i had to pay him. Can someone at Iwyze with brains take this horrible service into consideration as i want my money back. I'm giving this company Alot of business * 4 Vehicles insured with Iwyze * House hold contents * Building insured with too I was with Outsurance before never experience anything bad from them only good service all the time.