1 reviews | Active since Nov 2019
HORRIBLE SERVICE
I have never in my life experience such bad service from these 3 companies IWYZE, PROLINE AUTO bodies and VW SA. I bought a car in MAY 2019 and in the second month I took it back to the dealership VW in menlyn because it had problems with the clutch after a week I call and they said I can come collect the car I did ask them what was it that was making the clutch to be acting up this way I was never given an answer they said the was a bubble somewhere and they had sorted it out. Then in September the brakes failed on me the car was towed by IWYZE to PROLINE AUTO BODY which stripped the car then and even today it’s not sorted iWYZE refuse to pay for the claim and it took forever for them to release the form for auto body to release the car for VW SA. KYRA the agent from Proline never available the switch board puts you through to her and it rings forever with no help, after tireless calls to IWYZE and Proline the car was released to VW SA who are also taking their sweet time they make promises to call you but never do Karen is the one handling my case I don’t know what to say her effectiveness is questionable we are now in November I don’t have a car I am using taxis I’m so not impressed with these 3 companies and every month they debit money from my account for something that’s not even in my possession. I will like to get clarity on the way forward on all these 3 company. IWYZE to follow up with Proline and find out what where they are doing to the car, Proline sort out the car and repair the bumper they stripped out and VWSA I need feedback on the assessment that was done to the car as I will not pay any Monthly instalments for the vehicle and the insurance as they have failed me dismally. I WANT MY CAR BAC****!!!
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
Regards
The iWYZE Team
