BT
Bennita T
1 reviews | Active since Oct 2018
15 Apr 2021, 12:42
Horrible Insurance Company
Life Cover Claim pending since 3rd March 2021, all documents submitted on the 3rd of March but today a new claims agent requests the very same documents meaning nothing has been done. If you try calling the claims department you stay on hold for a good 20min then the line cuts. They keep promising to get a Team Leader to call but no one ever calls. Such a lovely way to treat paying customers who have lost a loved one.
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Replies (2)
iWYZE's replyOfficial
15 Apr 2021, 14:03Dear Bennita
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalize it as soon as possible.
Regards
The iWYZE Team
iWYZE's reply15 Apr 2021, 14:03
Official
Dear Bennita
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalize it as soon as possible.
Regards
The iWYZE Team
BT
Bennita T's updateReviewer Update
20 Apr 2021, 12:47iWyze still has not been in contact, the claims consultant is also not answering calls or emails. Still no effort from iWyze to rectify this issue.
BT
Bennita T's update20 Apr 2021, 12:47
Reviewer Update
iWyze still has not been in contact, the claims consultant is also not answering calls or emails. Still no effort from iWyze to rectify this issue.