Horrible customer service with Iwyze car insurance

<p>I am not happy at all with the customer service of Iwyze policy number ********** 984, it is so horrible that I no longer want to insure my car with them. Tried to get through the cancellation departmen since November and it is a nightmare as you hold the line for more than an hour listening to endless music. Strange enough when you select option for making changes to your current policy, you call get answered within a minute but to cancel it's a hassle. I received reference numbers where by I was promised to be contacted within 2 working days, till today no one has bothered to call me back. I spoke to a consultant who provided me with email address, ********** to request for cancellation as I complained to her of the holding time of getting through to the so called cancellation department. I sent emails from the 22nd of November 2016, till today no-reply and they keep on submitting debit orders using different reference numbers to my bank to deduct money from my account. They just need to stop *****ing money from my bank account and stop causing me unnessecary stress.</p>