Horrible Customer Service

<p>Good day</p> <p> </p> <p>On the 2nd of November i called in after i noticed my account had not been debited for two months but no one escalated this to me. I spoke to Neo Mashinini who could not help at first and said he will speak to his manager. He called me back later that day and told me that my account was locked has no money was debited. I asked why was this the case and he could not explain to me but kept on mentioning about a car insurance quote i had inquired about a month or so ago.</p> <p>After going back and forth with him asking him to explain what had happened to my account as i dont believe my inquiring about a car insurance should not affect my existing policies with old mutual he still could not answer any of my questions. I requested a senior or a person who is more knowledgeable to call me immediately so i can get this resolved and till today i have not heard any response.</p> <p>This morning i noticed that my account was debited by IWYZE and i still don't know where my account stands and what i'm being debited for on the 9th of November. Obviously OM IWYZE does not care about customer service and i would like to move my business elsewhere. someone needs to call me immediately so i can get this done as soon as possible.</p>