NN
Ntombizethu N
1 reviews | Active since Oct 2022
24 Oct 2022, 20:04
Horrible Company ,Functionally is no different to a CIRCUS!
Horrid by the low level of functionality that these circus people offer!!! I was involved in an accident on the 15 July 2022..vehicle was sent for repairs at the Ronnies in East London ...my car is a 2021 model and the boot was wrecked by a very reckless driver that’s probably still driving around senselessly in the streets of Eastern Cape. After my car spending 2 days in a s**** yard without me authorising that my vehicle be held up in a s**** yard, Iwyze opted that my boot lid be repaired as opposed to being replaced!! Boot is malfunctioning with slowed motion and poorly functioning lock system and water sips through the huge gaps into the boot if and when it rains !!!
I have had nothing but palpitations dealing with this very horrific insurance company. They affiliate with a horrible company named straightthrough (assessors)
To this day, this claim remains unclosed!I have to now drive to the repairers in east London to have my vehicle again “manipulated “ ....THEY VEHEMENTLY REFUSE to replace the boot lid!!
Everyone from the call center agents ( that LIE ) through their teeth to the managerial team.. A bunch of clowns with no knowledge of customer service !!!
I will ESCALATE this matter !!!
Helpful (0)
Replies (2)0
Replies (2)
iWYZE's replyOfficial
25 Oct 2022, 11:08Dear Ntombizethu
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance. Kind regardsThe iWYZE Team
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance. Kind regardsThe iWYZE Team
iWYZE's reply25 Oct 2022, 11:08
Official
Dear Ntombizethu
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance. Kind regardsThe iWYZE Team
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance. Kind regardsThe iWYZE Team
NN
Ntombizethu N's updateReviewer Update
26 Oct 2022, 17:30Thank you for scouting attention using my name with Bogus claims of attempting to Urgently assist me which is an utter lie
Head of repairs team Boitumelo Lethwane has not responded to my latest email
Asking for a courtesy car when I’m in East London
Which of course was an add on on a cover IWYZE deems as Comprehensive ....
She VEHEMENTLY refuses to be caught in telephonical conversations and instead keeps it neat in the emails while telling the customer car people to pass on messages to me telephonically
Again , to refresh my claim ...I was involved in a car accident on July 15th and this claim remains open and ongoing due to complications of repairing and not replacing my boot lid ...
Tomorrow I’m taking the vehicle in for a “Quick repair that will take 1hr “ as the repair man said
,who by the way botched the vehicle alongside his team ..I told them that the issue with this vehicle is definitely not a “***** needs to be tightened” and it’s perfectly fine after .....the BOOT NEEDS replacement !! But Himself and Head of repairs from IWyze are convinced that this car will be perfectly fine in 1 hr of them working on the vehicle...of which I PROMISED them that if the repairs are satisfactory
I will not take the car back to Mthatha ...it will stay there until it’s fixed
Back to my point
This is no ordinary claim
In what world is a claim 4 months long ? In no world exactly!!!now I’m informed that I will not be getting a courtesy car because it’s a latter add on to the already existing “comprehensive cover “ and the fact that it got attached to my profile following the claim on the 15th July nullifies this benefit !!!Yes it makes sense in a normal claim that’s not spanned 4 months ..
Definitely not in a claim filled with as many complications as mine ...it literally feels like 2 claims combined in 1...exasperated by the fact that you do not individualise cases and use blanket statements for everyone !!!
Horrible ! Despicable !
Don’t come here on this platform to pretend as if the iwyze team is “URGENTLY “attending to my complaint ..
No One called me and your head of repairs team communicates with the call centre agents and is always in a meeting and is always getting back to me in a few minutes until minutes become hrs and when you call back at 16h00 “oh ma’am she’s already left the office “
All those lies that do not materialise to anything that brings my palpitations to rest ...!QUIT Day light ******* !!!
As I mentioned before and will mention it again now ...I WILL ESCALATE this !!! It doesn’t end with me typing in English behind a keyboard.
Head of repairs team Boitumelo Lethwane has not responded to my latest email
Asking for a courtesy car when I’m in East London
Which of course was an add on on a cover IWYZE deems as Comprehensive ....
She VEHEMENTLY refuses to be caught in telephonical conversations and instead keeps it neat in the emails while telling the customer car people to pass on messages to me telephonically
Again , to refresh my claim ...I was involved in a car accident on July 15th and this claim remains open and ongoing due to complications of repairing and not replacing my boot lid ...
Tomorrow I’m taking the vehicle in for a “Quick repair that will take 1hr “ as the repair man said
,who by the way botched the vehicle alongside his team ..I told them that the issue with this vehicle is definitely not a “***** needs to be tightened” and it’s perfectly fine after .....the BOOT NEEDS replacement !! But Himself and Head of repairs from IWyze are convinced that this car will be perfectly fine in 1 hr of them working on the vehicle...of which I PROMISED them that if the repairs are satisfactory
I will not take the car back to Mthatha ...it will stay there until it’s fixed
Back to my point
This is no ordinary claim
In what world is a claim 4 months long ? In no world exactly!!!now I’m informed that I will not be getting a courtesy car because it’s a latter add on to the already existing “comprehensive cover “ and the fact that it got attached to my profile following the claim on the 15th July nullifies this benefit !!!Yes it makes sense in a normal claim that’s not spanned 4 months ..
Definitely not in a claim filled with as many complications as mine ...it literally feels like 2 claims combined in 1...exasperated by the fact that you do not individualise cases and use blanket statements for everyone !!!
Horrible ! Despicable !
Don’t come here on this platform to pretend as if the iwyze team is “URGENTLY “attending to my complaint ..
No One called me and your head of repairs team communicates with the call centre agents and is always in a meeting and is always getting back to me in a few minutes until minutes become hrs and when you call back at 16h00 “oh ma’am she’s already left the office “
All those lies that do not materialise to anything that brings my palpitations to rest ...!QUIT Day light ******* !!!
As I mentioned before and will mention it again now ...I WILL ESCALATE this !!! It doesn’t end with me typing in English behind a keyboard.
NN
Ntombizethu N's update26 Oct 2022, 17:30
Reviewer Update
Thank you for scouting attention using my name with Bogus claims of attempting to Urgently assist me which is an utter lie
Head of repairs team Boitumelo Lethwane has not responded to my latest email
Asking for a courtesy car when I’m in East London
Which of course was an add on on a cover IWYZE deems as Comprehensive ....
She VEHEMENTLY refuses to be caught in telephonical conversations and instead keeps it neat in the emails while telling the customer car people to pass on messages to me telephonically
Again , to refresh my claim ...I was involved in a car accident on July 15th and this claim remains open and ongoing due to complications of repairing and not replacing my boot lid ...
Tomorrow I’m taking the vehicle in for a “Quick repair that will take 1hr “ as the repair man said
,who by the way botched the vehicle alongside his team ..I told them that the issue with this vehicle is definitely not a “***** needs to be tightened” and it’s perfectly fine after .....the BOOT NEEDS replacement !! But Himself and Head of repairs from IWyze are convinced that this car will be perfectly fine in 1 hr of them working on the vehicle...of which I PROMISED them that if the repairs are satisfactory
I will not take the car back to Mthatha ...it will stay there until it’s fixed
Back to my point
This is no ordinary claim
In what world is a claim 4 months long ? In no world exactly!!!now I’m informed that I will not be getting a courtesy car because it’s a latter add on to the already existing “comprehensive cover “ and the fact that it got attached to my profile following the claim on the 15th July nullifies this benefit !!!Yes it makes sense in a normal claim that’s not spanned 4 months ..
Definitely not in a claim filled with as many complications as mine ...it literally feels like 2 claims combined in 1...exasperated by the fact that you do not individualise cases and use blanket statements for everyone !!!
Horrible ! Despicable !
Don’t come here on this platform to pretend as if the iwyze team is “URGENTLY “attending to my complaint ..
No One called me and your head of repairs team communicates with the call centre agents and is always in a meeting and is always getting back to me in a few minutes until minutes become hrs and when you call back at 16h00 “oh ma’am she’s already left the office “
All those lies that do not materialise to anything that brings my palpitations to rest ...!QUIT Day light ******* !!!
As I mentioned before and will mention it again now ...I WILL ESCALATE this !!! It doesn’t end with me typing in English behind a keyboard.
Head of repairs team Boitumelo Lethwane has not responded to my latest email
Asking for a courtesy car when I’m in East London
Which of course was an add on on a cover IWYZE deems as Comprehensive ....
She VEHEMENTLY refuses to be caught in telephonical conversations and instead keeps it neat in the emails while telling the customer car people to pass on messages to me telephonically
Again , to refresh my claim ...I was involved in a car accident on July 15th and this claim remains open and ongoing due to complications of repairing and not replacing my boot lid ...
Tomorrow I’m taking the vehicle in for a “Quick repair that will take 1hr “ as the repair man said
,who by the way botched the vehicle alongside his team ..I told them that the issue with this vehicle is definitely not a “***** needs to be tightened” and it’s perfectly fine after .....the BOOT NEEDS replacement !! But Himself and Head of repairs from IWyze are convinced that this car will be perfectly fine in 1 hr of them working on the vehicle...of which I PROMISED them that if the repairs are satisfactory
I will not take the car back to Mthatha ...it will stay there until it’s fixed
Back to my point
This is no ordinary claim
In what world is a claim 4 months long ? In no world exactly!!!now I’m informed that I will not be getting a courtesy car because it’s a latter add on to the already existing “comprehensive cover “ and the fact that it got attached to my profile following the claim on the 15th July nullifies this benefit !!!Yes it makes sense in a normal claim that’s not spanned 4 months ..
Definitely not in a claim filled with as many complications as mine ...it literally feels like 2 claims combined in 1...exasperated by the fact that you do not individualise cases and use blanket statements for everyone !!!
Horrible ! Despicable !
Don’t come here on this platform to pretend as if the iwyze team is “URGENTLY “attending to my complaint ..
No One called me and your head of repairs team communicates with the call centre agents and is always in a meeting and is always getting back to me in a few minutes until minutes become hrs and when you call back at 16h00 “oh ma’am she’s already left the office “
All those lies that do not materialise to anything that brings my palpitations to rest ...!QUIT Day light ******* !!!
As I mentioned before and will mention it again now ...I WILL ESCALATE this !!! It doesn’t end with me typing in English behind a keyboard.