Horrible car insurance

Horrible service from this car insurance I do not recommend it, I'm pretty sure the positive reviews are paid for. You have to wait on the line for more than 45 minutes to get assistance with your claim, this happened over a few days not just one day. The support agents will provide you incorrect details that do not align with your policy while it's in front of them, you need to open your policy and tell them where to look exactly and teach them basic understanding what the policy means, exhausting. I have been waiting for my policy to be approved for a while now, a minor scratch, the policy will make you pay for conditions double your excess even if not met. The repairer will open and drive your car before your claim is approved, I could see that on my Mercedes app. Comprehensive cover car hire is 30 days on my contract but the agent I spoke with sent an email with 15 days "Please note there is a refundable fuel deposit payable of R2500 if you’re paying cash and R2000 if you’re paying by credit card" this condition is not in the policy, they just make it up, even when you hire the car out of your own pocket there is no such condition except the deposit, you just have to bring the car in full tank. The agent handling my claim has not responded to any of my emails and finally after getting through to her/him they dropped the call after waiting for such a ridiculous amount of time. Before getting through to her I spoke with one of the claims agents who was condescending throughout the call. Do not take this insurance at all.