Horrible and Unfair Customer Service Received from IWYZE

Rejection letter was unfairly upheld by the IWYZE How is my claim rejected by IWYZE and if at the time of the accident which the other party caused was repaired without any issues. At that same time was IWYZE not supposed to have investigated the cause of the accident, who was at fault and to have contacted the other party after having received the accident report? It seems this has not been done. Take Note that when IWYZE repaired my car at the time, I was not informed about being blacklisted. My car was repaired without any hassles. IWYZE, should be held accountable for not resolving this problem at the beginning of the claim but as a loyal client of IWYZE I am very disappointed and disgusted at the treatment. WHY WAS MY CAR REPAIRED IF I WAS BLACKLISTED ALREADY FROM THE VERY BEGINNING, WAS MY CLAIM NOT SUPPOSED TO BE REJECTED AS WELL FOR MY CAR. It is important to note that the other party who caused the accident after a few years send a summons to my house, the Sheriff with the red ants and blacklisted me. At the time I had moved out of my home. Someone else signed for the summons but I eventually responded to the other party to resend me the summons which they did. I responded and told them that I did not cause the accident and I requested that they pull a tracker report to see how fast their driver was driving on a 40km/h street, but they told me to get my lawyer to respond because my responds is not acceptable. I have had to acquire a private lawyer to stop the Sheriff from taking my stuff and the lawyer still needs to be paid. My question is why the rejection is being made by IWYZE on the basis of events that happened a long time after my car was repaired, was everything not supposed to have been resolved with the other party by IWYZE at that same time when my claim was approved and when my car was repaired. The rejection leaves room for the other party to once more send the Sheriff and the red ants to return and attach my stuff for an accident I did not cause.