NM
Ndumiso M
1 reviews | Active since Jun 2020
11 Aug 2020, 16:57
********** SERVICE FROM OLD MUTUAL IWYZE
I was a victim of theft, and I was adequately insured for the contents that were ****** from the back of my boot.
I have still not received a response from the insurer even after I logged a case with the consumer protection ombudsman. The ombudsman communicates with me regularly, and they have stated that the Iwyze is still rejecting my claim whereas my premiums are still being deducted.
The next step after getting a response from the ombudsman is to address the insurer with a private lawyer. I cannot believe that I have had to such lengths after experiencing such an unfortunate loss.
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Replies (2)NM
Ndumiso M's updateReviewer Update
12 Aug 2020, 08:58Gooday. The claim number is : ***
This claim has been pending since the 26th of May 2020.
This claim has been pending since the 26th of May 2020.
NM
Ndumiso M's update12 Aug 2020, 08:58
Reviewer Update
Gooday. The claim number is : ***
This claim has been pending since the 26th of May 2020.
This claim has been pending since the 26th of May 2020.
iWYZE's replyOfficial
12 Aug 2020, 09:40Dear Ndumiso
Thank you for providing us with your claim number.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
Thank you for providing us with your claim number.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
iWYZE's reply12 Aug 2020, 09:40
Official
Dear Ndumiso
Thank you for providing us with your claim number.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
Thank you for providing us with your claim number.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE