BB
Brian B
1 reviews | Active since Feb 2010
14 Oct 2015, 11:42
Home owners insurance quote not what it is!!
I app**** for homeowners insurance online at their website and received a quotation of R 178.24 when it got to a stage where is said I now need to contact a consultant to proceed. After going through everything with the consultant suddenly the premium was now R199. When I queried the difference suddenly now the online premium was now only an estimate !! However the online page clearly states that the premium is R178.24 and does not indicate that this is an estimate. !!<br> <br> So all the online system is there only to get you interested then when you decide to accept the quote the premium suddenly changes. <br> <br>
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iWYZE's replyOfficial
14 Oct 2015, 12:52Hello StalkerSA,
We are sorry to learn that you are unhappy with the quote received when doing your application online. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable. It assists us in identifying problem areas in our business so that we can prevent them from re-occurring.
Your Complaints Ref : MF-***.
We can confirm that your matter has been escalated to our Client Services Dept. who will call you to explain why there was a difference in premium after your call with our Sales agent and assist with completing your quote.
Should you have any more enquiries, please do not hesitate to contact us on ***.
Best regards,
Rodwell
iWYZE Team
We are sorry to learn that you are unhappy with the quote received when doing your application online. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable. It assists us in identifying problem areas in our business so that we can prevent them from re-occurring.
Your Complaints Ref : MF-***.
We can confirm that your matter has been escalated to our Client Services Dept. who will call you to explain why there was a difference in premium after your call with our Sales agent and assist with completing your quote.
Should you have any more enquiries, please do not hesitate to contact us on ***.
Best regards,
Rodwell
iWYZE Team
iWYZE's reply14 Oct 2015, 12:52
Official
Hello StalkerSA,
We are sorry to learn that you are unhappy with the quote received when doing your application online. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable. It assists us in identifying problem areas in our business so that we can prevent them from re-occurring.
Your Complaints Ref : MF-***.
We can confirm that your matter has been escalated to our Client Services Dept. who will call you to explain why there was a difference in premium after your call with our Sales agent and assist with completing your quote.
Should you have any more enquiries, please do not hesitate to contact us on ***.
Best regards,
Rodwell
iWYZE Team
We are sorry to learn that you are unhappy with the quote received when doing your application online. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable. It assists us in identifying problem areas in our business so that we can prevent them from re-occurring.
Your Complaints Ref : MF-***.
We can confirm that your matter has been escalated to our Client Services Dept. who will call you to explain why there was a difference in premium after your call with our Sales agent and assist with completing your quote.
Should you have any more enquiries, please do not hesitate to contact us on ***.
Best regards,
Rodwell
iWYZE Team