Home Insurance Content Claim

May 2022 I claimed house content from IWYZE, whereby I was informed that I need a damage report, which i called the manufacturing company and they told me that for me to get a damage report they need to come assess the home contents, I then ask the claims consultant who is liable to pay the assessor to come out and it takes 29 days to respond to my emails, and telling me I am liable to pay them. I then informed them that its not in my policy documents and the below clause was then quoted

"What happens if I need to submit a claim?

What I need to do: • IWYZE may request any proof, information and sworn declarations from me, and any communications that I may have sent or received in relation to a claim. IWYZE REQUIREMENTS • I must provide all information and assistance that IWYZE request from me in order to obtain compensation from other parties.

• proof of purchase, ownership and value statements and any other information that we may need within our specified timeline (may vary from 2 to 14 working days depending on the circumstances of the claim); Should you fail or refuse to comply by end of business 07/07/2022 we will not be able to entertain your claim. Please take note that we may elect to give notice and cancel the policy in its entirety if there is substantial non-compliance with our reasonable requests.

We urge you to regard this request in an extremely serious light and to contact us urgently, in order to finalize this matter.

Regards, Prudence Sefolo"

no where in this does it say i am liable for the assessment of my home contents, this insurance is a **** and think we can guess their terms and conditions,

if something is not written it cannot be made the basis of argument.

I am cancelling my insurance with you with immediate effect