Highly dissapointed

I was involved in an accident on 16 April 2022. Lodged a claim with my then entrusted insurance Iwyze. Provided them with everything needed for them to complete the claim. ( A/R, photos of the car, photos of the place of incident and even bank statements)

However, do date (45 days in counting) my claim has not been processed. What saddens me most is that I have since paid monthly premium twice and car installments, however my claim has not been finalized.

My claim is currently handled by a desktop assessor Mr Modupi and he has been informative and helpful, however the matter is beyond his control as he has also been waiting for feedback from the technical team.

My vehicle is packed at Auction Nation and im afraid that it my be stripped or other item get ******.Even though I am entitled to a courtesy car, I have not been provided with one to date

I feel like iwyze if trying by all means to decline my claim instead of assisting me as per our contract. I am highly disappointed and frustrated on the manner my claim has been delayed.