Highly disappointed, iwyze didn't do enough

I insured a laptop for R5000 under my household insurance. Had an accident water damage on it. The sweet iwyze settled R2799.00. Took R1500 for access from this amount and I was left with R1299.00. Seriously???!!! What in seven hells am I supposed to to with R1299.00. Why didn't iwyze get me a new laptop and let me pay the access then to provide me with this *******. The whole point I'd insured for R5000.00 was to be covered in case I lose my laptop. It was 8 months old, I'm still paying for it. Iwyze *****ed me up. I paid them for nothing and I'll be paying for a non existent laptop. I would've appreciated if the salesrep told me that I shouldn't bother insuring for R5000. I should insure for R2799.00 because that's their insurance value. I wouldn't have bothered.

What laptop can I get for R1299.00? Did you guys even try to get me replacement? Because I never disputed paying R1500 for excess.! It had water damage, of course it wasn't going to be fixable. Which shop sells a laptop for R1299.00? Am I supposed to get a tablet perhaps? I'm disappointed shame in this iwyze division. I would've preferred receiving a device. Or a settlement letter with my insured amount of R5000.00 then a deduction of that excess. Then this hogwash. This is BS. I signed the settlement letter for R1299.00 because I want to gracefully EXIT the iwyze group.