HIGHLY ANNOYED!

My claim number #*** and my insurance is Iwyze.

Hi, I am not happy at all with how my claim is being handled. It's been 2 weeks now and I don't see any progress whatsoever. My aunt referred me to Iwyze insurance and spoke highly of it and that she's been happy with the services on her business and personal policies but I am not seeing the joy in this pathetic service. On the 1st of April 2021, I called Iwyze to report the accident that I was involved in, it wasn't my fault I was bumped from the back and now my car is damaged. I then had to call again to report a claim on the 6th of April 2021 according to the wyzeHub website it was registered. And I received an SMS saying that my claim is being handled by SNDABA. I waited and waited for a feedback call to let me know about the process but I received no call. On the 7th of April 2021, I received a WhatsApp text from a company called straightthrough which was appointed by Iwyze to assess the damages of my car, I sent them pictures of my car and they said that they will send the report to Iwyze. On the 8th of April 2021, I got an email saying "Please note we have assessed merits and identified matter as recovery. We will now proceed to establish contact with the third party to determine if they are insured for the incident or not." And later that day I received another email saying "Please note we have completed our initial investigation to confirm Third Party's financial status. We confirm that the Third Party has been positively identified as being insured with Outsurance. The claim will be handed over to a Back Office Recovery Negotiator who will address a Letter of Demand to the Third-party insurer. The matter will be allocated within 24 hours to Petunia Gwebu who can be contacted at the following email:***" but when I tried to email her, the email bounced back and said it doesn't exist. I tried more than 5 times with different gadgets and it still said it doesn't exist. 10 April 2021 the assessor report was registered on the wyzeHub website. I thought by then I would get my car repairs started soon. But nope, I received no call or feedback from the person that is handling my claim. I called Again to ask, and I was told they will get back to me, I explained I need the car I have a job to get to and this is delaying me. 12 April 2021, I called AGAIN to check the process and they still said they need to validate it first. I asked how long it will take and they said 24 hours. I waited and waited. On 13 April 2021 I called AGAIN and still no progress they told the person that is handling the claim to call me back to let me know. 15 April 2021 I called AGAIN and I spoke to a consultant who told me that my claim is not processing because I am missing an Accident Report ( so the person handling my claim couldn’t call , email of fax me or maybe WhatsApp me that this is missing) and they can't get hold of the police where I logged my accident report, he also said that until they are able to get through them to verify the accident the claim will proceed. I then called AGAIN and I spoke to Bessy who explained that I am missing an accident report. I asked her if I get it myself will this help and she said yes. I then had to take an uber during work hours so I can get to the police station which is quite a distance. It took me 5 minutes or less to get a copy of the accident report and I emailed it to Bessy. She then rep**** to say she received it. 16 April 2021, I called AGAIN to check the process because the wyzeHub tracking hasn't been updated and I was told that I needed the accident report and everything will be processed after. When I called AGAIN they told me that the consultant that it meant to handle my claim has sent it to the manager and that will take 24 hours for he or her to confirm. When I asked for the manager, I was told the manager knocked off. I am highly unimpressed with how everything has been handled, and the time frame of it all is total BS. This is my first car, first insurance and I will definitely not be recommending it to anyone I know. I've been in and out of the Dr because of my anxiety and stress because of all of this issue ( being my first car and first accident in a small space of time )I need my car ASAP! The reason I took out insurance is to avoid such frustration and stress but it seems I have to pick up the phone and do the follow-ups I have to do the running around and being inconvenienced... is my premium not paying for a service?? I expect feedback and plan of action as to how my claim will be handled And turn around time on this matter to be settled